The Website Owner, including subsidiaries and affiliates (“www.pakeezachikankari.com” or “Pakeeza” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to www.pakeezachikankari.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern www.pakeezachikankari.com's relationship with you in relation to this website.

The term 'Pakeeza' ‘www.pakeezachikankari.com’ or 'us' or 'we' refers to the owner of the website whose registered office is - Flat no 7, 5th Floor, Varun Complex,Nimbalkar Bagh, 19/1/B, Gulwani Maharaj Path, Kothrud, Pune - 411038, Maharashtra.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website.

• You may not create a link to this website from another website or document without Pakeeza's prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority

Pakeeza is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday, Monday and Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speed post.

Shipping Policies :

Domestic Shipping :

• Shipping charges within India is INR 150 irrespective of the number of Items bought
• We do free Shipping when your purchase is above INR 8500
• Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order
• Most orders are delivered within 7 to 8 working days
• Our delivery partner is DTDC
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail within 2-3 hours of placing the order. Or call us on 7755915311.
• Our prices are all inclusive. GST is included with the listed prices except Octroi/customs, if applicable in your region

International Shipping :

• Shipping charge will be taken at actuals
• Our Delivery partner is DTDC
• We don’t have any Transit insurance
• Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order
• Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail within 2-3 hours of placing the order. Or call us on 7755915311.
• Our prices are all inclusive. GST is included with the listed prices except Octroi/customs, if applicable in your region.

What if I the product is received in damaged condition?

If a product has been received, in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at [email protected] mentioning your Order ID.

We will personally ensure that a brand new replacement, (if possible or an alternative product) is issued to you with no additional cost.

This privacy policy sets out how www.pakeezachikankari.com uses and protects any information that you give www.pakeezachikankari.com when you use this website.

www.pakeezachikankari.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

www.pakeezachikankari.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15-08-2018.

We may collect the following information:

• Name and Date of birth
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
• We may use the information to customize the website according to your interests.

Security :

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies :

• A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
• We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
• Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites :

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information :

You may choose to restrict the collection or use of your personal information in the following ways

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purpose.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at : Pakeeza - Lucknowi Chikan Studio, Vardhini Bungalow, Plot No. 17, 1st Floor, Next to Vaidya Shendye, Manisha Co-operative Housing Society, Laxmibai Tole Road, Kothrud, Pune 411052, Maharashtra.

Contact: 7755915311

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect

Contact Us :

If there are any questions regarding this privacy policy you may contact us using the information below:

Address: Pakeeza - Lucknowi Chikan Studio, Vardhini Bungalow, Plot No. 17, 1st Floor, Next to Vaidya Shendye, Manisha Co-operative Housing Society, Laxmibai Tole Road, Kothrud, Pune 411052, Maharashtra.

Contact: 7755915311

Email Address: pakeezaluckn[email protected]

Return Policy:

• If a product has been received, in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at [email protected] mentioning your Order ID.
• We will personally ensure that a brand new replacement, (if possible or an alternative product) is issued to you with no additional cost.
• Please make sure that the original product tag and packing is intact when you courier it back to us
• If you do not like the product, you will have to inform us within 2-3 working days and ship it back to us within a week. Kindly note, Pakeeza will not arrange for the pick up or bear the courier cost. We will refund you the product price. The courier charges are not refundable.
• Return should happen within 7 working days
• Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
  • If the product exhibits any physical damage
  • If the product is customized for you in any way

Refund Policy:

Refund will be made to the customer account via NEFT/IMPS within 4 working days.

1. Can a customized combination or design be made?

   We are unable to customize a single kurta, saree or dress as it is difficult to just make one piece, as the production cost goes higher. However for pure georgette we can customize.

2. How long does it take for the order to be delivered?

   We ship within 2-3 days of you placing the order. For international shipping it takes about 10-12 days. In case of any exception we would call and inform you.

3. Do all stitched kurtas come with a lining?

   If a particular product comes with a lining, it will specifically be mentioned in the product description. If you want a lining with your order, please call us on 7755915311 or drop in an email on [email protected] A cotton or butter crape lining can be provided as per your requirement and it will be chargeable.

4. What are the shipping charges for domestic and international shipping?

   We have a flat Domestic shipping rate of 150 INR, irrespective of the number of products bought. We have free shipping on purchase of above 8500 INR. For International shipping, the charges will be at actual.

5. What are the modes of payment?

   Payment can be done via Online Payment - NEFT /IMPS/ Google Pay.

6. Can I order through Whatsapp, Instagram or Facebook?

   We do accept orders through these mediums.

7. What is the return Policy?

   In case you do not like our product or do not find it satisfactory, you would have to ship the product back to us to our office address, available on our website. Please do let us know within 2 days of you receiving the product. Once we receive the product, we would do a quality check and once it passes the check we would refund the product amount. The courier cost is non refundable.

8. What is the exchange policy?

   In case you want to exchange the product, with some other product, you may do so. You would have to inform us within 2 days of the product received and ship it to our office address. Once we receive the product, we will ship you the product of your choice. Courier charges of INR 150/- will be charged.

9. Is exchange possible for products that have been customized?

   Once a product has been customized, it cannot be returned.

10. Would someone come and pick the order from my place in case of return or exchange?

    We do not have a COD facility available, so you will have to ship it back to us. Courier charges are non refundable.

11. Is COD option available?

    We currently do not have COD facility.

12. What if the product is defective?

    If the product sent to you is defective, we request you to inform us within 2 days of receiving the product. Since we do not have reverse shipping, you would have to ship the product back to us. We would refund you a maximum amount of 150 INR for reverse shipping. We would need a photo copy of the shipping receipt for the refund. Once we receive the defective product, we will ship you another product immediately or we can refund the amount you paid while placing order.

13. What has to be done in case of fitting issues?

    We recommend you to first check our size chart before placing an order. In case you do face any fitting issues we can surely exchange it for you. Or we can fix it for you.

14. Do you take bulk orders?

    Yes we do take bulk orders, but due to low margin we would be able to offer you 10% discount only after a purchase of 50,000 INR.

15. Can I get a call or message once the product is back in stock?

    Please mail us your inquiry on [email protected] and we will mail you back as soon as its re-stocked.

16. I am missing an item, what do I do?

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)

17. I placed an order twice?

    In case you have placed your order twice and would like to cancel one of the order. Do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.

18. Can I make payment through card at your office?

    Yes, we do accept cards at our office.

19. Is there a physical store for Pakeeza?

    Absolutely! Our Address is : Pakeeza - Lucknowi Chikan Studio Vardhini Bungalow, Plot No.17,1st Floor, Next to Vaidya Shendye, Manisha Co-operative Housing Society, Laxmibai Tole Road, Kothrud, Pune 411052 Contact: 7755915311 Landmark: Cosmos Bank Lane /Close to Chitale Bandhu Devesh/ Girija Shankar Vihar Timings: 11am till 7pm. Tuesday to Sunday, (Monday closed)

20. Who are your courier partners? How do I track my order?

    We have tied up with reputed courier company DTDC. You will receive a mail with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.

21. What payment options can I use?

    For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a MasterCard, Maestro, Visa or Amex card, using our secure payment gateway. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!

22. How can I send Pakeeza product as a gift?

Get in touch with us through [email protected] and we will be happy to gift wrap your product, add a personalized note (in case you need one) and route the gift to recipient's address!

23. How do I reach the customer care?

    You can email us at [email protected] in or call us on 7755915311 We'd love to help you with your queries.

24. I would need some assistance in choosing my products?

    Get in touch with us through [email protected] and we will be happy to giftwrap your product, add a personalized note (incase you need one) and route the gift to recipient's address!

25. Are the products shown on website accurate?

    Products on our website are handmade .We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc. and the actual product... and we believe imperfection adds to the charm of chikankari.